YouTube and Google Play (aka Play Store) are probably the two most popular and essential Android programs. Without the first, you won't be able to watch your favorite videos, and without the second, you won't be able to install any program or game on your tablet or smartphone. I think everyone will agree with this.
And it's very sad when YouTube or Google Play doesn't work. It is when connecting to the Internet via Wi-Fi. And this happens quite often. Not so long ago, a question on this topic was posted on the site. He has already collected quite a few comments, so I decided to put the solution to this problem in a separate article. I'll tell you about the solutions I know. Which, judging by the reviews, really work.
The problem is this. We take our phone or tablet that runs on Android and is connected to a Wi-Fi network, open the same YouTube, and there is an error: "Check the network connection" and a gray exclamation mark.
And in the Play Store via the same Wi-Fi connection, an error appears: "There is no Internet connection. Check your Wi-Fi or cellular network connection and try again."
Although our smartphone is connected to Wi-Fi. You can even see it in the screenshot. There is no exclamation mark next to the Wi-Fi icons. Sites are opened in the browser. So the Internet is working. Other programs also have access to the Internet.
An important point: via mobile Internet (3G / 4G) everything works. Play Store allows you to install apps and YouTube videos are displayed and played. Doesn't work over Wi-Fi only. And as a rule, only through a specific Wi-Fi network and on all Android devices. And maybe others too. It does not matter.
Problem: there is no access to these two services from Google when connected only to a specific wireless network. Through another internet connection, everything works.
If you have YouTube and / or Market does not work through any connection, even through a cellular connection, then in the article I will also try to collect solutions for this problem.
To start:
- Reboot your phone, tablet, Android TV box, or whatever you have.
- Reboot your router. If possible.
- Test YouTube and Market over another internet connection. Mobile connection, or other Wi-Fi network.
- Try to open a website in your mobile device browser. You can try to go to the same YouTube. If nothing works in the browser, different sites do not open, then see the article why the Internet via Wi-Fi does not work on an Android tablet or smartphone.
- It is advisable to check if everything works on other devices.
After these steps, you should already roughly understand what exactly the reason is. Well, build on the results of these checks if you ask a question in the comments.
Let's start with the main solution.
As practice shows, it is the change of the Wi-Fi network DNS addresses that helps to get rid of this problem. Why it happens? I honestly don't know. Either because of problems with the provider's DNS servers, or something in the router settings.
Therefore, we need to register DNS addresses from Google in the properties of the "problem" Wi-Fi network on the phone. Or register these addresses in the properties of the Internet connection in the web interface of the router. Let's consider both options. But I recommend checking everything on your Android device first. If it works, and you have several more devices with the same problem, then already then you can try changing the DNS on the router.
I will show on the example of a Samsung smartphone. But there should be no strong differences between other devices.
Go to settings, in the section "Connections" - "Wi-Fi". We click on our network and hold. A menu should appear where we need to select something like "Manage network settings".
Next, turn on the display of additional parameters. In the IP settings, set "Static" and prescribe: DNS 1 - 8.8.8.8 / DNS 2 - 8.8.4.4
These are the DNS addresses from Google. Which I talked about in the article: 8.8.8.8 - what is the address? How to replace DNS with Google Public DNS.
Check that proxies are disabled (No) and save the settings.
After that, everything should work.
One point: in Android there is no way to specify only static DNS, and get the IP and gateway automatically. And that's not very good. Since by disabling DHCP (automatically obtaining all addresses from the router), we have set a static IP address. In my case 192.168.1.164. And if, when reconnecting to this network, this IP address is busy, then we will not be able to connect. Unless you reserve this IP address in the DHCP server settings on the router.
Therefore, if you have problems connecting to a Wi-Fi network, then know that this is most likely due to static addresses. Just change the last digit in the address (from 100 to 254), or set DHCP back in Android settings. And DNS addresses can be registered in the router settings.
I show you how to do this using the example of a TP-Link router.
After that, all devices that are connected to this router will use the set DNS addresses.
I hope you managed to solve the problem with accessing YouTube through the app and the Google Play store.
Additional solutions for connection error in YouTube app and Google Play
It is possible that these two applications do not work even when connected to different wireless networks and over the mobile Internet. In this case, check if the Internet works at all on the smartphone. You can just open some site in the browser. If the Internet does not work, then we are solving the problem with the connection. At the beginning of the article, I gave a link to a page where everything is described in detail.
Well, let's look at a few more solutions that may come in handy.
- Check the time and date settings. Due to the fact that these settings are not configured correctly on your phone, there may be problems with the internet connection. Including in the YouTube and Play Store application.
You can try to turn off auto time detection and set all parameters manually. - We clean the application cache. In the settings, in the "Applications" section, find YouTube and click on it. Next, select the "Memory" section and click on the "Clear cache" button.
You can also try to clear the data. - If the problem is only with YouTube, but Google Play is working, then it may be necessary to update the application through the market.
- You can also try deleting your Googele account on your phone or tablet and logging into it again.
- If you are familiar with an application called "Freedom" and it is installed on your device (or was previously installed), then open it (or reinstall and open), click on the menu (three dots), select "Stop" and uninstall this application.
- Check if VPN is enabled on your device.
- If possible, install Dr.Web anti-virus for Android and start the scan.
- Well, as a last resort - a complete reset of the parameters of your Android device.
- Reinstall YouTube on your device.
You can try to turn off auto time detection and set all parameters manually.
You can also try to clear the data.I look forward to your feedback. Be sure to write if these solutions helped you. If you helped, then what exactly. Perhaps you managed to solve this problem in another way, which you can share with us in the comments.
