Hello! I used to use home Wi-Fi without any problems, but when I bought a new smartphone, this became impossible. At first I could connect to the network, then I started to write "WLAN connection error", I rebooted the router, smartphone, nothing changed, then I saw the notification "The current network is not connected to the Internet, tap to fix it", I pressed, put a tick, it was everything is fine for a couple of days, then it began to knock out an error.
The notification appeared again three weeks later somewhere, I accidentally removed it, now I don't know what to do at all. I called the provider, told me to return the phone to the factory settings, and that's it. But the catch is that everyone can connect to the network except me. And my phone can connect to networks other than my home one.
Answer
Hello. If other devices connect and work to your router without problems, then the problem is not with the router, and even less with the provider.
You first need to try deleting your Wi-Fi network on your smartphone. Click on it, support and delete (or otherwise). For some reason, you didn't even write what kind of smartphone you have. After deleting, you need to reconnect to your home Wi-Fi network by entering a password. "WLAN connection error" should disappear.
If this does not help, then you need to use the advice of the provider - to reset the settings on the smartphone to the factory settings.
03.09.17
5
Asked by Anastasia
