The router stopped distributing the Internet. How to find the cause and eliminate it?

When we are faced with some problems in the process of setting up an Internet connection, installing a router, setting up Wi-Fi, etc., that's half the trouble. In this case, it is clear what could be the reason. And already on our own, or following some instructions, we solve the problem. But when everything worked, and suddenly at one point the router stopped distributing the Internet - it's already more difficult here. Since it is not even clear what the matter is. What was the reason that the Internet suddenly stopped working. Of course, by checking the equipment, settings, using different connection options, you can find the reason and fix everything. This is what we are going to do now.

On this topic, it is very difficult to make a universal instruction that would suit everyone. For the reason that the method of connecting to the Internet, modems, routers, settings are different for everyone. The router stops distributing the Internet differently for everyone. And it doesn't matter if it's a router from Rostelecom, Beeline, another provider, or yours personally. For example, someone loses the Internet only via Wi-Fi, but works via cable. For someone, on the contrary - it does not work via cable, but works via Wi-Fi. The problem is on all devices, or some. It also happens that the Internet continues to work on the wire from the provider. And it happens that even when connected directly it does not work. There are a lot of different nuances that are individual for each case.

Imagine a situation (which will most likely be very similar to yours), when our Internet is connected to a Wi-Fi router (perhaps a modem is installed in front of the router). The Internet through the router worked, the devices were connected via Wi-Fi and / or cable and received access to the Internet. And at one point, the Internet through the router just stopped working. Usually the symptoms are as follows: there is a connection to a Wi-Fi network, or there is a cable, but without access to the Internet.

Where to begin?

We need to find a reason. Since the connection to the Internet usually involves three (or even more) nodes (provider, router, device that connects to the Internet), problems can be anywhere. If we can figure out what exactly the problem is, then we can quickly fix it.

To start:

• When solving problems like this, I always I recommend starting by rebooting the router... Just unplug your router for a few minutes and plug it back in. Perhaps, after downloading, the router will start distributing the Internet and the problem will be solved.
• Check if you have paid for the Internet.
• Next, I advise you to think about what the article could have caused the Internet through the router to stop working. When did it happen, and what did you do before. Maybe they changed some settings, connected or disconnected something, maybe they changed the tariff with the provider, or the provider was doing some work on the line. Or, for example, there was a thunderstorm. During a thunderstorm, both the provider's equipment and the routers very often suffer. I already wrote about why the router may stop working after a thunderstorm.
• Check all cable connections to the router.
• You can immediately call the provider's support and ask if there are any problems on their side. Perhaps they will confirm some problems and you do not have to spend time and effort searching for the cause and solutions. And just wait until the provider fixes the problems that have arisen in its equipment, or on the line.

How do you find the reason?

1. It is necessary to exclude problems in the device itself. This can be a phone, computer, laptop, tablet, etc. The device that we connect to the router. Everything is very simple here. As a rule, at least several devices are connected to the router. And if the Internet stopped working only on one device, and it works on the rest, then the reason is specifically in this device. You need to look at what symptoms and look for a solution to a specific problem on our website (through a website search), or on the Internet. I have already told you what to do if the Internet does not work on Android devices and when the iPhone or iPad does not connect to the Internet. There are many separate instructions for solving these problems in Windows. They can be found in the Troubleshooting section.
2. It is necessary to eliminate problems in the router. It is possible that the router stopped distributing the Internet due to a breakdown, or some kind of software failure. Routers, like any other technique, tend to break down. First, you just need to reboot the router (by turning off the power for a few minutes). If the restart does not help, the Internet does not work on all devices, then the reason is either in the router or on the side of the Internet provider.
   If the provider's support does not say anything specific, or says that they have no problems, then you need to exclude the router from the network by connecting to the Internet directly. But this requires a computer. We just connect the cable from the provider (modem) to the computer. You may need to configure an Internet connection on your computer, it depends on the provider. You can check with them all the settings. If the Internet works directly, it means something with the router (somewhere in 95% of cases). If it doesn't work, you need to deal with the provider.
   Another option is to reset the router settings and re-configure. But only if you are sure you can re-configure your router correctly. If anything, we have a lot of instructions on this topic on our website.
3. It is necessary to exclude problems on the side of the provider. I wrote above how to do this. We just connect the Internet directly to the computer. The only point is that not everyone can properly configure the Internet connection (if it is necessary for your provider). And it turns out that the Internet on the computer does not work (even without a router). Also, do not forget that some providers bind by MAC address. And the Internet can be tied to the MAC address of your router, not your computer. And accordingly, it will not work with a direct connection to a PC.

I hope you managed to find the culprit and understand why the Internet connection suddenly disappeared.

Conclusions: if something happened to the provider, just wait. If the Internet does not work on one specific device, we are looking for solutions for a specific device. If the Internet stopped working through the router (on all devices), but everything is fine with the provider (directly), then you need to check the router and see its settings.

Next, we will look at a few points in more detail.

What to do if the router stops distributing the Internet via Wi-Fi?

It means that the problem with connecting only via Wi-Fi. The Internet works via a cable from the router (without starting an Internet connection on the computer!).

There can be two cases here:

1. When devices do not find a Wi-Fi network at all.
2. When devices find a Wi-Fi network, a connection is made, but the Internet does not work.

Highlights: Perhaps the Wi-Fi network is disabled by a button on the router. Perhaps the settings on the router went off and now the network name has changed to the factory name and you simply do not notice your network. The router cannot connect to the Internet for some reason. I talked about this in detail in a separate article: The router does not distribute the Internet via Wi-Fi. What to do?

And some more separate instructions:

• The Asus router does not distribute the Internet over a Wi-Fi network.
• TP-Link: Wi-Fi not working. The router does not distribute the Wi-Fi network.
• Why doesn't the Tp-Link router distribute the Internet via Wi-Fi?

Pay attention to the indicators on the router itself. In my photo below, everything is ok: I am connected to the Internet, Wi-Fi is distributing.WAN (Internet) and Wi-Fi indicator. By their behavior, you can understand what the reason is. When the Wi-Fi network is completely disabled on the router, the Wi-Fi indicator does not light at all. Indicator modes should be described in the instructions for your router. Here is the instruction for TP-Link: Indicators (bulbs) on a TP-Link router. Which ones should be on, blinking and what do they mean?

The router does not distribute the Internet, but the Internet works over the wire from the provider

This is what I wrote about above. When the Internet does not work through the router, and when the cable is connected from the provider directly to the computer, there is access to the Internet.

In this case, the first thing I recommend is to go through these points:

1. Reboot the router.
2. Checking the cable connection to the WAN port of the router.
   You can pull out the cable and insert it back.
3. Look at the WAN indicator. Depending on the router, it may look and work differently. But usually it has three modes: off - the cable is not connected to the WAN port. Lit - cable is connected. Blinking - data transfer in progress. On TP-Link routers (perhaps not only on them), when the cable is connected, but the router is not connected to the Internet, the WAN indicator lights up orange.
   There are times when the cable from the provider to the WAN port of the router is connected, but the router does not see it. The indicator is off. While the computer sees the same cable and the Internet works. The problem in this case can be both with the WAN port of the router (it can burn out) and with the cable itself and the provider's equipment (you need to call the masters). More information on this topic can be found in the article The router does not see the Internet cable. The WAN port is not working.
4. You need to check the settings for connecting to the Internet (provider) in the web interface of the router. Perhaps they flew off. Or in general, all the settings of the router have disappeared. I recently had this. You need to go to the settings of the router and set the parameters for connecting to the Internet. Connection type, etc. All these settings can be checked with your ISP. For example: on TP-Link routers, these settings can be checked in the Network - WAN section. Or Network - Internet (in the new web interface).
   It is very important to specify all parameters correctly! Otherwise, the router will not be able to establish an Internet connection and distribute it to your devices. You can also read the article: why the router does not connect to the Internet.

If you managed to figure it out and solve your problem - great! You can tell in the comments what problem you had and how exactly you solved it. I think your experience will be useful to many.

If my article did not help, the problem remains, then you can leave a comment in which to describe in detail all the nuances, attach photos / screenshots, and I will try to help you.

Watch the video: Use an Old WiFi Router as Repeater, Wifi Extender, Access Point (May 2024).