Very often, comments are left on the site, from which I take topics for new articles. Recently, a comment was left on the Windows 10 limited error entry, which was about the error "The DNS address of the server cannot be found." The Internet disappears, sites stop opening, and an error appears in the browser that the DNS address could not be found. After that, the Internet stops working, not a single site opens.
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There is such a problem, and the error about DNS problems itself is very popular. Solved for all Windows versions will be the same. It doesn't matter if you have Windows 7, 8, or a dozen. It doesn't matter in which browser the error appears, and for which site. I will show it using Windows 10 as an example. Let's try to resolve the error "This page could not be opened" or "Cannot access the site". Typically, the main error message depends on the browser you are using.
Can't find the DNS address of the server: what is it?
Before moving on to solutions, I want to write a few words about the error itself. DNS is needed to convert website addresses (which we indicate in letters) into digital addresses. Browsers only understand them. Accordingly, when DNS cannot resolve the address, the browser reports an error that the site cannot be opened, and writes that it cannot find the server's DNS address.
The error itself may look different. It all depends on the browser.
As you can see, in the screenshot above, I have an error accessing the youtube.com website. It doesn't matter, the error can be for any site. For example, for vk.com, facebook.com, google.com, yandex.ua, etc. It all depends on the site that you wanted to open.
Determine the cause of the DNS error
There may be several reasons for which you encountered this error: Internet service provider, problems with the site, an error on the router, or a failure on your computer. It is not difficult to define them. Let's go in order:
- The problem is on the site side. If you see the error "Cannot find the DNS address of the server" when you try to access only one site, and other sites open normally, then most likely the problem is on the side of a specific site. You can just wait a little, or try to open the site from another device (through a different connection). If it opens, then try to solve the problem on your device.
- DNS error due to internet service provider or router. If you have many devices, and all sites cannot be opened, the same error, then the problem is most likely on the side of the Internet provider, or in the router. To get started, just turn off your router for a minute, turn it on, and check if the error is gone. If not, then connect the Internet directly to your computer (if possible), and try to open sites. If the error persists, then contact the support of your Internet provider.
- The problem is in the computer (laptop). Most likely it is. In this case, on other devices (if any), everything works fine, sites open. If so, try the tips in this article.
What to do and how to fix the error (for example Windows 10)
Let me remind you that the tips are suitable regardless of which Windows you have installed. I advise you to follow the recommendations in the same order.
Checking the "DNS Client" service
We need to check if the DNS Client service is running and restart it. To do this, right-click on the "Computer" icon (This computer), and select "Manage". Or press the keyboard shortcut Win + R, and run the command compmgmt.msc.
In the new window select "Services" and find "DNS Client" in the list. Right-click on the service and select Properties.
Check if the startup status is set to "Automatic" and click Ok.
Then, right-click on the service again, and select "Restart". Reboot your computer.
Resetting the DNS cache
If the sites do not open after restarting the service, try resetting the DNS cache. This is very easy to do. Run Command Prompt. In Windows 10, just right-click on the start menu and select "Command Prompt (Admin)". If there is Windows PowerShell (administrator) - launch it. Or we find and run the command line through the search.
We execute the commandipconfig / flushdns.
Restart your computer and check the result.
Registering an alternative DNS from Google
This method almost always helps. By default, our ISP assigns DNS addresses to us. And the problem may lie precisely in them. Therefore, we can register our own, static DNS in the properties of our Internet connection on the computer. Best to use DNS from Google:
8.8.8.8
8.8.4.4
They are reliable and fast enough. However, local addresses can process requests faster. But you can even ignore this. A large number of users use exactly the DNS addresses from Google. I strongly advise against using any other addresses, it may even be dangerous.
Right-click on the internet connection icon (in the notification bar), and select "Network and Sharing Center". Go to the "Change adapter settings" section.
Further attention! Right click on the connection through which you are connected to the Internet and select "Properties". If your computer is connected via Wi-Fi, then this is a Wireless Network Connection (in Windows 10 - Wireless Network). If you just connect via a network cable, then click on "Local Area Connection" (or Ethernet in Windows 10). Alternatively, you can have a high-speed connection with the name of your provider.
Select the item "IP version 4 (TCP / IPv4)", and click the "Properties" button. Next, put the switch next to "Use the following DNS server addresses", and register the addresses, as shown in the screenshot below.
If the error "Cannot find the DNS address of the server" remains, then restart your computer and try to open the site again.
Some more tips to fix the error
1Try temporarily disabling your antivirus. Perhaps the problem with opening sites appears precisely because of him. Better yet, boot your computer in safe mode, and try to open sites in a browser. 2 If the problem is on all devices that are connected to the same router, and changing DNS helped on one of the devices, then you can change DNS to addresses from Google in the settings of the router. Then, all devices will automatically use them. This process looks different on different routers. These parameters are always changed on the page with the settings for connecting to the provider. On TP-Link, it looks like this:
If you have a different router and do not know how to change, then write the model in the comments, I will try to suggest.
3We reset the TCP / IP parameters. Open a command prompt as administrator and run the following commands:netsh winsock reset
netsh int ip reset
ipconfig / release
ipconfig / renew
ipconfig / flushdns
Restart your computer and test it.
If you have any questions, then ask them in the comments. Do not forget to share new solutions, and write about the methods that helped you get rid of the error with the lookup of DNS addresses when surfing the Internet.
